So there I was (again) yesterday, surrounded by color and smiles in the mall’s Lilly Pulitzer store. I was breezing through the clothes and trinkets, leisurely searching for a gift and enjoying the upbeat atmosphere. Suddenly, my happy bubble was pierced by an angry sounding voice. I looked up and realized it was coming from a well dressed woman with two kids by her side all standing at the counter.

“What do you mean you won’t give me a full refund?” she bellowed “My mother in law gave me this as a gift this past Mother’s Day!”

The Lilly employee apologized but explained that full refunds could not be issued on items purchased over 90 days ago, and that this item had a gift receipt from back in November.

(Black Friday sale anyone?)

🤫 Shhhh…

“I don’t care when she bought it!” the woman raged, raising her voice even higher “I didn’t get this over-priced, ugly thing until Mother’s Day and that’s all that should matter! This sure is a lousy way to treat your customers, this is totally unacceptable!”

Again, the poor sales clerk re-iterated the store’s return policy and apologized to the woman who was having none of it.

The verbal lashing continued.

At this point, I decided to cut my browsing short, grab a gift card and scram. I was happy to get outta there…not so much because I was afraid of the nasty lady, but because the employees were so clearly embarrassed. I felt terrible for them having to deal with the sustained harassment in front of so many customers. Interestingly, this woman’s kids, who looked to be about 6 and 9, continued to stand motionless right at their mother’s side, completely unfazed..maybe this wasn’t unusual behavior.

I get why the lady was annoyed..don’t you?

But for real, why are people so “gloves off” these days? It’s like we’re extra loud, extra mean, extra impatient, extra demanding and just “extra” all around. One minute we’re all about anti-bullying and the next minute it’s Pamplona pretty much everywhere you go.. (Have you driven on a freeway lately??)

All I know is I didn’t escape from 2020 just to turn around and impose a bad attitude on others- no freaking way. I saw this morning in the news that the MRNA vaccines could possibly give people Covid immunity for a lifetime.. Surely our gratitude can last longer than a few months.

10 Comments Add yours

  1. Sally says:

    Thanks, Cindy.
    Let’s start each day with a grateful heart.
    Mood is contagious. 🤗⚘

    Liked by 1 person

    1. Cindy says:


      Liked by 1 person

  2. beth says:

    that is horrible and I understand why you left to save the employee additional embarrassment. I think you’re right about the kids, this seems like they are used to her behavior sadly.

    Liked by 1 person

    1. Cindy says:

      Can you even imagine? Those poor kids.. I mean I’d be ticked off a bit too I guess, but puhlease..didn’t you just survive a pandemic?? HAVE SOME PERSPECTIVE LADY!!! Hello?

      Liked by 1 person

  3. LA says:

    Some People want to be right and have it their way 100% of the time. I get why her mother in law bought her something on sale

    Liked by 1 person

    1. Cindy says:

      HAHAHA!!! Maybe that was the part that really put her over the edge…😂

      Liked by 1 person

  4. Ann Coleman says:

    In my opinion, there is NEVER an excuse to verbally or physically abuse someone else. We all have our moments of irrational anger, but that’s when we need to step away and calm down before we actually interact with other people. And how sad that she did this in front of her children, as she’s teaching them an awful lesson. And not to sound stupid, but what’s the MRNA vaccine? And more importantly, where can I get one? I got the Moderna one, but I have no idea how long it lasts.

    Liked by 1 person

    1. Cindy says:

      Hey Ann! You got the MRNA vaccine if you got Moderna or Pfizer. Moderna is showing amazing protection..even against the Delta variant which is about to take over from the last variant.

      Liked by 1 person

  5. Ann Coleman says:

    That is good news! Thanks for clarifying that!

    Liked by 1 person

    1. Cindy says:

      It REALLY is.. Wasn’t that long ago we were talking about booster shots so..

      Liked by 1 person

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